Frequently Asked Question

At DanceBUG, we use the date of birth as a way to verify that you know the dancer. The dancer's date of birth is used in the[Online Shop](https://support.dancebug.com/239620-Purchasing-Competition-Photos--Videos-for-2026)and[ENJOY Media Competitions](https://support.dancebug.com/474949-Enjoy-Media-Competitions-for-Parents--Dancers). The date of birth information is entered during the registration process. This allows the software to put the dancer in the correct age category. If our records are...

DanceBUG Videos and Photos are purchased and delivered as digital files. Videos and photos can be accessed via our website[DanceBUG.com](https://dancebug.com/)or on the DanceBUG App. Digital files can be streamed or downloaded from any web-enabled device for 90 days after your purchase or while your Purple ArcHIVE membership is active. In order to serve the wide range of dancers, there are a number of different packages and ways to purchase media from us. Special Offer Single-Event Media Packa...

SPEAK TO US! LIVE CHAT EMAIL PHONE Click on the CHAT button in the lower left-hand corner Available when agents are online Send an email to SUPPORT @ DANCEBUG.COM Call us! 1-877-669-0663 Phone support during regular business hours The DanceBUG Support forum here is to provide help to our users. The aim is to provide written guidance for some commonly asked questions. We get that some issues cannot be covered in the support forum and some require someone to speak to, if this is you, we e...