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My Access Code for Competition Media

Karly
  • Updated

What is my Access Code?

You DO NOT need an access code to shop competitive media.
Click on the SHOP option in your DanceBUG app

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Click on the SHOP tile (middle of the screen) or "SHOP" at the top menu.

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Access codes are issued when you make an onsite purchase to connect your paperwork to your account.  If you are purchasing online, an access code is not needed.

Looking to purchase Recital Media? Click Here

Find your access code:

On your order form, there should be a white sticker with your order number and your access code.

  1. ORDER NUMBER:  20-567890
  2. ACCESS CODE: 20UPY123

The white sticker is located on the upper-hand corner of your order form.  Your access codes will contain numbers & letters.  There are no special characters or spaces.  Enter the access code in your account to retrieve the videos or photos you purchased.

Please note:

  • access codes will only work once
  • access codes may not be active until 48 hours after your event has ended.

Where do I Enter My Access Code?

ON A PC

  1. Go to DanceBUG.com
  2. Login or Create An Account.
  3. On the DanceBUG welcome page, locate "Enter Access Code" in the upper right-hand corner.
  4. Type in your Access code.
  5. Click ADD MEDIA

Optional: You may be asked to make a selection of which routines to unlock.  Please make your selection and click NEXT.

ON AN ANDROID DEVICE

  1. Open your DanceBUG App
  2. Tap MY VIDEOS & PHOTOS
  3. Click Add Media
  4. Type in your access code into the field & submit.

OR

  1. Tap on the menu sandwich button in the DanceBUG App.
  2. Tap on Add Videos & Photos
  3. Type in your access code into the field & submit.

ON AN APPLE/IOS DEVICE

If you are using an Apple brand device, you will not be able to enter your access code on the app.

To enter your access code, open your web browser from your phone or PC.  We recommend using Chrome or Firefox for the best experience.

Lost Access Code

Misplaced your order form?
No access code sticker on your order form?

Send us the following information:

  • Competition Event Name
  • Competition Event Location
  • Your Studio Name (And Location)
  • Name of Purchaser
  • Name of Dancer
  • Photo of your order form (if available)
  • payment method (last 4 digits of card number)
 The customer support agents should be able to locate the transaction and your access code.

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