SPEAK TO US!
| LIVE CHAT | PHONE | |
|---|---|---|
|
Click on the CHAT button in the lower left-hand corner Available when agents are online |
Send an email to SUPPORT @ DANCEBUG.COM |
Call us! 1-877-669-0663 Text or WhatsApp: (716) 671-7166 Phone support during regular business hours |
The DanceBUG Support forum here is to provide help to our users. The aim is to provide written guidance for some commonly asked questions.
We get that some issues cannot be covered in the support forum and some require someone to speak to, if this is you, we encourage you to reach out to us!
Customer Support Business Hours:
As of September 3, 2024, we are operating in off-season hours until February 2025.
| Day of the Week | Off-Season Hours | Dance-Season Hours |
| Monday to Friday | 9 AM to 5 PM |
9 AM to 9 PM |
| Saturday to Sunday | Office Closed | 9 AM to 9 PM |
Office Closures:
The DanceBUG office is located in Ontario Canada and as a result, we follow all statutory holidays as observed. Customer Support will be closed for the following days:
| Labour Day | |
| Thanksgiving | |
| Christmas Day | |
| Boxing Day | |
| New Years Day | Wednesday January 1, 2025 |
| Family Day | Monday February 17, 2025 |
| Good Friday | Friday April 18, 2025 |
| Victoria Day | Monday May 19, 2025 |
| Canada Day | Tuesday July 1, 2025 |
| Civic Holiday | Monday August 4, 2025 |