SPEAK TO US!
| LIVE CHAT | PHONE | |
|---|---|---|
Click on the CHAT button in the lower left-hand corner Available when agents are online | Send an email to SUPPORT @ DANCEBUG.COM | Call us! 1-877-669-0663 Phone support during regular business hours |
The DanceBUG Support forum here is to provide help to our users. The aim is to provide written guidance for some commonly asked questions.
We get that some issues cannot be covered in the support forum and some require someone to speak to, if this is you, we encourage you to reach out to us!
Customer Support Business Hours:
As of June 9, 2025 we are operating under Off Season Hours.
| Day of the Week | Off-Season Hours | Dance-Season Hours |
| Monday to Friday | 9 AM to 5 PM | 9 AM to 9 PM |
| Saturday to Sunday | Office Closed | 9 AM to 9 PM |
Office Closures:
The DanceBUG office is located in Ontario Canada and as a result, we follow all statutory holidays as observed. Customer Support will be closed for the following days:
| Labor Day | |
| Thanksgiving | |
| Christmas Day | |
| Boxing Day | |
| New Years Eve | Wednesday December 31, 2025 |
| New Years Day | Thursday January 1, 2026 |
| Family Day | Monday February 16, 2026 |
| Good Friday | Friday April 3, 2026 |
| Victoria Day | Monday May 18, 2026 |
| Canada Day | Wednesday July 1, 2026 |
| Civic Holiday | Monday August 3, 2026 |