SPEAK TO US!
The DanceBUG Support forum here is to provide help to our users. The aim is to provide written guidance for some commonly asked questions. We get that some issues can only be solved by speaking to someone; If this is you, we encourage you to reach out to us!
Here are the different way to speak to us
Live Chat
Click on the CHAT button in the lower left-hand corner at DanceBUG.com
Available during business hours when agents are online.
Send an email to SUPPORT @ DANCEBUG.COM
Phone
Call us! 1-877-669-0663
Phone support avaliable during regular business hours
Customer Support Business Hours:
Off-Season - June 10 2026 to January 15, 2027
Dance-Season - January 16, 2027 to June 10, 2027
| Day of the Week | Off-Season Hours | Dance-Season Hours |
| Monday to Friday | 9 AM to 5 PM | 9 AM to 5 PM |
| Saturday to Sunday | Office Closed | Limited Support |
Office Closures:
The DanceBUG office is located in Ontario Canada and as a result, we follow all statutory holidays as observed. Customer Support will be closed for the following days: (updated June 16, 2026)
- Canada Day Wednesday July 1, 2026
- Civic Holiday Monday August 3, 2026
- Labor Day Monday September 7, 2026
- Thanksgiving Monday October 12, 2026
- Christmas Day Friday December 25, 2026
- Boxing Day (observed) Monday December 28, 2026
- New Years Eve Thursday December 31, 2026
- New Years Day Friday January 1, 2027
- Family Day TBD 2027
- Good Friday TBD 2027
- Victoria Day TBD 2027