Welcome to our Support Portal

ICDR is now either recommended or required for competition media. Please find the guide here

DanceBUG Videos and Photos are purchased and delivered as digital files. Videos and photos can be accessed via our website[DanceBUG.com](https://dancebug.com/)or on the DanceBUG App. Digital files can be streamed or downloaded from any web-enabled device for 90 days after your purchase or while your Purple ArcHIVE membership is active. In order to serve our wide range of dancers, there are a number of different packages and ways to purchase media. [Before your Event - Enjoy Media](#h_01HEX0RDE9...

SPEAK TO US! The DanceBUG Support forum here is to provide help to our users. The aim is to provide written guidance for some commonly asked questions. We get that some issues can only be solved by speaking to someone; If this is you, we encourage you to reach out to us! Here are the different way to speak to us Live Chat Click on the CHAT button in the lower left-hand corner at DanceBUG.com Available during business hours when agents are online. Email Send an email to SUPPORT @ DANCEBUG.C...