Managing Your DanceBUG Account

DanceBUG has 4 different types of accounts. - Parents - Create your Parental DanceBUG Account - Independents - Parents registering for Competitions directly. - Studios - Competitions DanceBUG accounts are free and can be used to access media, manage studio registrations, or manage your competition's events. For Parents Create an Accountat[dancebug.com](http://www.dancebug.com/)ORSign Upin the DanceBUG App [Website - Parent Create Account.png] OR [2:32 70 LOGIN USERNAME PASSWORD O Forgot Pass...

CHANGE YOUR PASSWORD You can change your password on the DanceBUG website. - Sign into your account - Click on MY ACCOUNT in the top right hand corner - Select USERS from the drop-down menu - Select your user (should be listed as PRIMARY) - Click on "Edit" and then "Change Password" - Type in your Current Password - Type in your New Password - Confirm your New Password. - Click Change Password.

Registering As An Independent HOW DO I REGISTER MY DANCER AS AN INDEPENDENT FOR A COMPETITION? You need an independent account for registration. To do this please follow the instructions below: 1. Go to the website of the competition you'd like to register for 2. Go to their registration page 3. You should see the DanceBUG logo and a spot to enter your email 4. Enter your email and fill out the information required 5. Ensure you are clicking off “INDEPENDENT” and click “SUBMIT” 6. Your accoun...

Did you know your account can have up to 5 users? If you need to remove users please reach out to the support team via email. What can other users do? Users added to your DanceBUG account can access any purchased or shared videos & photos. They log in with different usernames and passwords. If someone already has a DanceBUG account, you will not be able to add them as a user. Adding Users - Go to[Dancebug.com](https://dancebug.com/) - Log in [Website_Log_In.png] - On the top of the website,...

One of the most common issues DanceBUG users report is not being able to log in. Here are a few helpful tips to quickly solve the issue. What is my username? Your username is the email address you used to create your account. Not sure which email you used? Look in your inboxes for previous emails from DanceBUG to figure out which address you may have used. Invalid Login If the website pops up saying you have an invalid login, it means either your username (email) or your password is incorrec...

No longer need DanceBUG Purple ArcHIVE membership? No worries! You can cancel your membership on the website on on the app. On the App: Open the menu by hitting the menu sandwich and go to Purple Membership. Click Cancel Renewal to cancel the annual renewal. Your membership benefits will remain until the expiry date. If you have a lot of media in your account, be sure to save them to the device of your choice before the expiry! On the webiste: 1. Log into your DanceBUG account at [www.danc...

Dancers become associated with your account if you ordered or redeemed media from a competitive event. Having dancers associated makes it easier to locate videos and photos captured from other events. Your account does not require dancers in order to work correctly. If you have dancers listed who have no relationship with you, please let us know via email [support@dancebug.com.](mailto:support@dancebug.com?subject=Incorrect%20Dancers%20in%20Account)

Logging Out LOGGING OUT FROM THE WEBSITE If you are visiting DanceBUG's website, - Select MY ACCOUNT in the top right hand corner - Click on LOG OUT LOGGING OUT FROM iOS AND ANDROID APP If you are using your DanceBUG App on an Apple Device or Android Device, - Click on MENU at the bottom right corner [Menu ] - Click on LOG OUT [Home My Media Shared Media Add New Recital + Live Events Shop DanceBUG Channel DB Notifications Purple Membership Credit Card Help ? Account Log Out ]

Updating Your Address You can update your address and contact information by visiting DanceBUG's website. - Sign into your account - Select MY ACCOUNT in the top right hand corner - Select MY PROFILE - Update your Personal Information under "Personal Information" WHY DO WE NEED THIS INFORMATION? We use your contact information or personal information to verify your identity. It ensures we are helping the right person and making changes to the correct account. For more information about our ...

What is DanceBUG's Purple ArcHIVE? A Purple ArcHIVE Membership is cloud storage for your DanceBUG competitive media. If you purchased or received competition media from a dance competition, access to view and download the media is available for 90 days. Beyond those 90 days, you will need a Purple ArcHIVE Membership for continual access. In addition to cloud storage, other benefits with an active Purple membership include: - Stream and store your media on DanceBUG - Access your media wherever...