Welcome to our Support Portal

DanceBUG Videos and Photos are purchased and delivered as digital files. Videos and photos can be accessed via our website[DanceBUG.com](https://dancebug.com/)or on the DanceBUG App. Digital files can be streamed or downloaded from any web-enabled device for 90 days after your purchase or while your Purple ArcHIVE membership is active. In order to serve the wide range of dancers, there are a number of different packages and ways to purchase media from us. Special Offer Single-Event Media Packa...

SPEAK TO US! LIVE CHAT EMAIL PHONE Click on the CHAT button in the lower left-hand corner Available when agents are online Send an email to SUPPORT @ DANCEBUG.COM Call us! 1-877-669-0663 Phone support during regular business hours The DanceBUG Support forum here is to provide help to our users. The aim is to provide written guidance for some commonly asked questions. We get that some issues cannot be covered in the support forum and some require someone to speak to, if this is you, we e...

If your competition has opted to stream their events, it might be available through the competition's website. Look for the live-streaming section. No accounts are needed! Examples on your competitions' website: [LIVE STREAM ][LIVESTREAM ][LIVE! ][LIVESTREAM EVENTS ] [LIVESTREAM ] If you’re using the DanceBUG app and the livestream is available, the option will only appear on the day the event starts, under LIVE EVENTS. - Tap on LIVE EVENTS - Tap on the correct event - Tap on VIEW LIVE STRE...

Recitals are streamed using Dacast, not DanceBUG. This means DanceBUG does not manage, host, or distribute any recital livestreams. If your studio is offering a livestream for their recital, the studio is responsible for providing the livestream link to dancers, families, and anyone who wishes to watch. DanceBUG does not send these links out and cannot provide access to them. If you require support regarding a recital livestream—such as accessing the link, troubleshooting playback, or confirmin...